We will close from 5pm on Tuesday 23 December 2025.

Most sites will reopen on Monday 5 January 2026.

Some essential services will be open during this time, read below to find out more.

For urgent medical matters while we are closed:

• Emergency: Triple Zero 000
• Nurse on Call: 1300 606 024
• Box Hill or Maroondah Hospital: 1300 342 255
• St Vincent’s Hospital: 9231 2211
• Nunawading Clinic: 9878 9191
• After Hours Locum: 134 100
• Dental emergency: Royal Dental Hospital Melbourne 9341 1000

Please call 000 in a medical emergency.

Services that are open all days, including public holidays:

• Richmond Urgent Care Clinic
• Lilydale Medicare Urgent Care Clinic*
• Outreach Needle and Syringe Program – CHOPER

Services open all days, except public holidays:

• Mental Health Services: Stepped Care, Head to Health and North East Metro Mental Health and Wellbeing Connect

Urgent Care Clinics – Richmond and Lilydale 

Open: every day, including public holidays  

Urgent Care Clinics are free for everyone, with or without a Medicare card. 

See a doctor quickly and avoid waiting in an emergency department. 

Find a local clinic: https://www.betterhealth.vic.gov.au/urgent-care-clinics

Richmond Urgent Care Clinic 
21-31 Goodwood Street
Learn more

Lilydale Medicare Urgent Care Clinic *
17 Clarke Street   
Learn more

*The Lilydale Urgent Care Clinic opens to the public from Monday 22 December.   

This service is brand new, and we are still recruiting a full team. We may need to close on some days or hours while we establish the new service. 

Please check our website and social media for up-to-date information about opening hours or call us on 9738 8888 to check if the clinic is open.  Thank you for your patience and understanding.  

You can find another Urgent Care Clinic by visiting: 

• https://www.health.gov.au/find-a-medicare-ucc?language=en
• https://www.betterhealth.vic.gov.au/urgent-care-clinics

Mental health services 

Open: every day, excluding weekends and public holidays

For mental health services, including Stepped Care and Head to Health, contact the team on 9810 3070 or 1800 378 377

or by emailing mentalhealth.intake@accesshc.org.au.

We have limited staff working during the holiday period and will return your call as soon as possible.

If you require an urgent response, please call Lifeline on 131 114 or Triple Zero 000.

North East Metro Mental Health and Wellbeing Connect

Open: every day, excluding weekends and public holidays

For Connect services, please contact the team on 8850 4150.

The phone line will be open from 9am-5pm, Monday-Friday.

We have limited staff working during the holiday period and will return your call as soon as possible.

If you require an urgent response, please call Lifeline on 13 11 14 or Triple Zero 000.

Needle and Syringe Program (NSP)

The NSP at Richmond, Hawthorn and Lilydale will be closed from 24 December and reopen 5 January.

For outreach NSP services, CHOPER is open every night between 7.30-11.00pm

please call 0414 266 203 to access the service.

We hope you enjoy a safe, healthy and happy holiday season.

We look forward to seeing you in the New Year!